You should know that the information listed on your domain name has to be made publicly available per your Registrar’s agreement with ICANN, the International Corporation of Assigned Names and Numbers. Using false information will violate the registration agreement and lead to the termination of your domain registration. That is also by agreement with ICANN. However, with Domains By Proxy you can have all the benefits of a domain registration without exposing your personal information for everyone to see. When you purchase our private domain registration services, the Whois directory will list Domains By Proxy’s name, postal address and phone number instead of yours.

Although we become the registrant for your domain registration on your behalf, you still retain the FULL BENEFITS OF DOMAIN REGISTRATION. Thus, only you can:

• Cancel, sell or transfer your domain registration
• Cancel our services so that registrant status reverts to you
• Renew your domain registration upon expiration
• Designate the name servers to which your domain points
• Resolve complaints involving your domain registration

To purchase a private domain name registrations simply go to the Web site of any of our affiliated Registrars and shield your identity today.

Domains By Proxy is part of the tenured and successful, The Go Daddy Group family of companies. Because Domains By Proxy is here for the long-term and is committed to building upon the success enjoyed by other Go Daddy Group companies, you should feel secure that our only intention is to help you protect your identity and privacy. In addition, your domain registration is insured against loss or misuse by American International Insurance Company, as well as backed by your Registrar's guarantee.

Please see our Domain Name Proxy Agreement for further details regarding both insurance and your Registrar's guarantee.

Your identity is protected because your personal information is not published in the Whois database. Instead, Domains By Proxy’s name, postal address and phone number are made publicly available. And we won't reveal your identity unless required by law or if you breach our Domain Name Proxy Agreement.

First, Domains By Proxy is not a Registrar so you cannot purchase a domain name directly from us. However, you can purchase a private domain registration through our affiliated Registrars, all of which are ICANN-certified. Second, when you purchase a private domain name registration, Domains By Proxy becomes the listed (proxied) registrant of the domain registration. Even though Domains By Proxy is the listed (proxied) registrant, you retain the FULL BENEFITS OF DOMAIN REGISTRATION. This means that you can:

• Cancel, sell or transfer your domain registration
• Cancel our service so that registrant status reverts to you
• Renew your domain registration upon expiration
• Designate the name servers to which your domain points
• Resolve complaints involving your domain registration

The benefit of this arrangement is that the Whois directory publishes Domains By Proxy's name, postal address, and phone number instead of YOUR name, postal address, email and phone number. That way, you are protected from spammers, scammers and other intruders. Click the link below to see how the Whois directory will look with and without a private domain registration:

http://www.domainsbyproxy.com/popup/whoisexample.aspx.

Yes. When you purchase a domain name you must include accurate and updated information for all of your contacts (e.g., registrant, Administrative, Technical & Billing), regardless of whether you choose to make it a "private" or "public" registration. This is the only way your Registrar and Domains By Proxy can reach you with issues concerning your domain and our private registration services.

If you enter false information you risk having your domain name, as well as our private registration services, canceled entirely. Please review our Domain Name Proxy Agreement and your Registrar's agreement carefully so you fully understand your rights and obligations.

Your privacy expires at that same time as your domain name.

Yes, you can get a secure certificate, digital certificate or merchant account for your Web site even if you have a private registration. What you need to do in this situation is:

1. Start the application process with the provider of your choice (GoDaddy.com, Thawte, VeriSign, etc.)
2. Request a domain authorization letter from Domains By Proxy. To request a domain authorization letter from Domains By Proxy, log in to your Domains By Proxy account and click on the Domain Authorization Letters link. Once there, you provide information we need in order to prepare the domain authorization letter. You will also have to pay a $15 service fee for preparation and forwarding of the domain authorization letter, which we forward directly to the provider of your choice.
   
   When requesting a domain authorization letter, please be prepared to provide the following information:
   
   • Domain name the certificate is in connection with: Your name
   • Your Domains by Proxy login ID
   • Your telephone number
   • Certificate issuer's name
   • Order or Reference number from your issuer
   • Voice contact number for issuer
   • Fax number for issuer
   • The name of the applicant for the secure certificate

Complete requests will typically be processed within 48 hours, and often sooner. Please note that you must have an order or reference number from your provider before we can issue this letter.

• .com
• .net
• .org
• .biz
• .info
• .name
• .ws
• .tv
• .cc
• .mobi

Because Domains By Proxy is not a registrar, you cannot transfer your domain name directly to us. However, you can transfer your domain name to our affiliate registrars. If you purchase privacy services with your transfer, when the transfer is complete the domain will have privacy. For information on transferring a domain to one of our affiliate Registrars, please go to that Registrar’s web site.

Even if your site uses or displays adult content, you can still purchase our private registration services; however, the adult content you display must still conform to existing legal guidelines.

The Whois directory requires an email address for every purchased domain name. When you purchase a private domain registration, we create a private email address for that domain. Thereafter, when messages are sent to your private email address, we handle them according to the email preference you selected for that particular domain.

You have three email preferences from which to choose. You can choose to have all of these messages: (i) forwarded; (ii) filtered for spam and then forwarded; or (iii) not forwarded. If you elect to have messages "forwarded" or "filtered for spam then forwarded", they will be forwarded to your "real" email address — the one specified in Customer Information. You may modify your "real" email address at anytime. Simply log in to your Domains By Proxy account and click on "My Settings." You may then modify your "real" email address by typing over the email address field and clicking "Save". You should also know that you may select one uniform email preference for all of your private domain names. Or, you may select different references for different domains. You may modify these preferences at any time. If you do not select an email handling preference the default setting of "forward all email" will be used.

Yes. Simply log in to your Domains By Proxy account using your User ID and password. Click on "My Domains"; then click on the domain name and set your email preference.

When we receive mail or legal notices (via post or electronic) addressed to your domain name or in reference to your domain you will be notified via your customer account email address. Our email message identifies the sender of the correspondence and the sender’s contact information. If the complaint was received via post, you will have the options to have it forwarded either overnight courier, or facsimile at an additional cost. If the complaint is received electronically it will be attached to the email.

If you choose to have the correspondence forwarded, the charge is $0.25 per page plus any shipping charges.

Your credit card will be billed only after you have confirmed your request. You must select a shipping option and the credit card transaction must be successful prior to us forwarding the correspondence to you.

Please remember that we do not bill you for our private registration services. Those fees are billed directly through your Registrar. Domains By Proxy does bill you directly for forwarding fees associated with correspondence we ship and/or fax to you (as per your instruction).

Currently, Domains By Proxy accepts the following types of payment for its forwarding services:

• Visa
• Mastercard
• American Express
• Discover
• Checks
• Pay Pal

We do not accept cash, money orders, or other online payment services.

1. You can modify and update, as necessary, your private domain name’s non-public contact information including the registrant, administrative, technical and billing information. The non-public contact information is required to be valid at all times.
2. You can modify your customer information, including your User ID and password.
3. You can set your email preferences for your private domain name(s).
4. You can cancel our private registration services for your domain name(s). Please note that canceling our private registration services will not cancel the domain name. There are no refunds when you choose to cancel our private registration services.

To log in to your Domains By Proxy account, go to the Domains By Proxy home page and click on the My Account link.

If you forget your username and/or password, go the Domains By Proxy Web site and click "My Account." Once there, click the link “Forgot your password?" You will then see a new screen which asks you to provide your User Name and Street Address. Once you enter this information you will see a new screen which provides an access code. Type the access code in the space provided. You will then receive the "hint" that is on file for your account. If you still have trouble logging in, please click the "I still can't remember link" and reset your password by following the instructions.

To change your User ID and/or password at any time, log in to your Domains By Proxy account using your User ID and password and proceed as follows:

1. Click on "My Settings".
2. For password changes, simply enter your current password. Then enter your new password, confirm it and click "Save."
3. For User ID changes, type over the User ID setting in the Customer Information field and click "Save."

To update your domain name’s contact information (e.g., registrant, Administrative, Technical and Billing) at any time, log in to your Domains By Proxy using your User ID and password and proceed as follows:

1. Click on "My Domains" and select the domain name whose contact information you wish to modify.
2. Select the tab for the contact information you are modifying (e.g., registrant, Administrative, Technical and Billing).
3. Type over those fields you wish to modify and click "Save".

If you have multiple Domains by Proxy customer accounts, they can be merged together to make management easier for you.

To have your accounts merged

1. Send an email message to support@domainsbyproxy.com with the above information.
2. Call Customer Service at 480-624-2599.
3. Customer Service is available 24 hours a day to help you with support requests.

There are absolutely no refunds of Domains By Proxy's forwarding fees and registration fees.

Billing Concerns: If you believe you have been billed incorrectly, please contact our Billing Department at 480-624-2566. Our Billing support personnel are available Monday – Friday, from 9:00 a.m. – 5:00 p.m. MST.

Your registrar account and Domains By Proxy account are separate therefore any change in your information will require an update done with both your registrar and Domains By Proxy.

Modification of the name servers associated with your privately registered domain must be done through your Registrar. You will need to go to your Registrar’s homepage, log in to your customer account and follow the provided directions for making name server changes.

To transfer a privately-registered domain name away from a Domains By Proxy-affiliated Registrar you need to do the following:

1. Log in to your Domains By Proxy account and cancel the private registration service for the domain name you wish to transfer.
2. Log in to your customer account at your Registrar and unlock the domain name. You can then initiate the transfer process.

You can transfer a domain to a new registrant. Only the domain will transfer and not the private registration. At no point in time during the transfer process will your personal information be revealed in Whois.

When you transfer a private domain registration there is no full or partial refund of Domains By Proxy's fees.

Your personal information will not be available on Whois for a domain name that you cancelled.

Domains By Proxy support representatives are available 24 hours a day, 7 days a week at, 480-624-2599.

For billing issues, you can speak with a billing representative Monday - Friday, 9:00 am - 5:00 pm (MST) by calling: 480-624-2566.

You may also email our billing personnel at billing@domainsbyproxy.com.

If you have comments, questions, or complaints about Domains By Proxy, please send an email to generalmanager@domainsbyproxy.com. You should receive a response within two (2) business days.

If you are receiving spam, viruses or other harmful computer programs from a domain name held by Domains By Proxy, we want to know about it. Please contact the hosting provider and/or Registrar for immediate assistance. If the Registrar and/or hosting provider is not responsive to you complaint, you can contact us by email at abuse@domainsbyproxy.com.

Domains By Proxy is committed to working with law enforcement to make the Internet a better place. We assist with formal and informal investigations whenever possible. For further information, please visit the following link:

http://domainsbyproxy.com/Lawenforcement.aspx.

Domains by Proxy 's Privacy Policy prohibits the release of customer or account information without express permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on Domains by Proxy or one of its affiliates.

If you seek the identity or account information of a Domains by Proxy customer in connection with a civil legal matter, you must fax, mail, or serve Domains by Proxy with a valid subpoena. For further information, please visit the following link:

http://domainsbyproxy.com/popup/subpoenapolicies.aspx.