You should know that the contact information listed on your domain name has to be made publicly available per your registrar's agreement with International Corporation of Assigned Names and Numbers (ICANN). Using false information violates the registration agreement and could lead to the termination of your domain name registration. However, with Domains By Proxy you can have all the benefits of a domain name registration without exposing your personal information for everyone to see. When you purchase our private domain name registration services, the Whois directory lists the Domains By Proxy name, postal address, and phone number instead of yours.

Although we become the registrant for your domain registration on your behalf, you still retain the FULL BENEFITS OF DOMAIN REGISTRATION. Thus, only you can:

• Cancel, sell, or transfer your domain registration
• Cancel our services so that registrant status reverts to you
• Renew your domain registration upon expiration
• Designate the name servers to which your domain points
• Resolve complaints involving your domain registration

To purchase a private domain name registration, go to the Web site of any of our affiliated registrars and shield your identity today.

Domains By Proxy is part of the tenured and successful The Go Daddy Group, Inc. family of companies. Because Domains By Proxy is here for the long-term and is committed to building upon the success enjoyed by other Go Daddy Group companies, you should feel secure that our only intention is to help you protect your identity and privacy. In addition, your domain name registration is insured against loss or misuse by American International Insurance Company, as well as backed by your registrar's guarantee.

Please see our Domain Name Proxy Agreement for further details regarding both insurance and your registrar's guarantee.

Your identity is protected because your personal information is not published in the Whois database. Instead, the Domains By Proxy name, postal address, and phone number are made publicly available. And we won't reveal your identity unless required by law or if you breach our Domain Name Proxy Agreement.

First, Domains By Proxy is not a registrar so you cannot register a domain name directly from us. However, you can use our services with domain names registered through our affiliated registrars, all of which are ICANN-accredited. Second, when you purchase our services, Domains By Proxy becomes the listed (proxied) registrant of the domain name. Even though Domains By Proxy is the listed (proxied) registrant, you retain the FULL BENEFITS OF DOMAIN REGISTRATION. This means that you can:

• Cancel, sell, or transfer your domain registration
• Cancel our service so that registrant status reverts to you
• Renew your domain registration upon expiration
• Designate the name servers to which your domain points
• Resolve complaints involving your domain registration

The benefit of this arrangement is that the Whois directory publishes the Domains By Proxy name, postal address, and phone number instead of YOUR name, postal address, email, and phone number. That way, you are protected from spammers, scammers, and other intruders. Click the link below to see how the Whois directory will look with and without a private domain registration:

http://www.domainsbyproxy.com/popup/whoisexample.aspx.

Yes. When you purchase a domain name you must include accurate and valid information for all of your contacts (e.g., Registrant, Administrative, Technical, and Billing), regardless of whether you choose to make it a "private" or "public" registration. This is the only way your registrar and Domains By Proxy can reach you with issues concerning your domain name and our private registration services.

If you enter false information, you risk having your domain name, as well as our private registration services, canceled entirely. Please review our Domain Name Proxy Agreement and your registrar's agreement carefully so you fully understand your rights and obligations.

Your privacy service expires when the domain name expires.

Yes, you can obtain a secure certificate, digital certificate, or merchant account for your Web site even if you have a private registration. In this situation, you:

1. Start the application process with the provider of your choice (GoDaddy.com, Thawte, VeriSign, etc.).
2. Request a domain authorization letter from Domains By Proxy. To request a domain authorization letter, log in to your Domains By Proxy account and click the Domain Authorization Letters link. Once there, you provide information we use to prepare the domain authorization letter. You also pay a $15 service fee for preparation and forwarding of the domain authorization letter, which we forward directly to the provider of your choice.
   
   When requesting a domain authorization letter, please be prepared to provide the following information:
   
   • Domain name the certificate is in connection with
   • Your name
   • Your Domains By Proxy login ID
   • Your telephone number
   • Certificate issuer's name
   • Order or Reference number from your issuer
   • Voice contact number for issuer
   • Fax number for issuer
   • The name of the applicant for the secure certificate

Complete requests are usually processed within 48 hours and often sooner. Please note that you must have an order or reference number from your provider before we can issue this letter.

• .com
• .net
• .org
• .biz
• .info
• .name
• .ws
• .tv
• .cc
• .mobi
• .me

Because Domains By Proxy is not a registrar, you cannot transfer your domain name directly to us. However, you can transfer your domain name to one of our affiliate registrars. If you purchase privacy services with your transfer, the domain name will have privacy upon completion of the transfer. For information on transferring a domain to one of our affiliate registrars, please go to that registrar's Web site.

You may use Domains By Proxy services with a domain name associated with a Web site that displays adult content. Just remember, the adult content you display must conform to existing legal guidelines.

The Whois directory requires an email address for every registered domain name. When you purchase Domains By Proxy, we create a private email address for that domain. Thereafter, when messages are sent to your private email address, we handle them according to the email preference you selected for that particular domain name.

You have three email preferences from which to choose. You can choose to have all of these messages: (i) forwarded; (ii) filtered for spam and then forwarded; or (iii) not forwarded. If you elect to have messages "forwarded" or "filtered for spam then forwarded", they will be forwarded to your "real" email address, the one specified in Customer Information. You may modify your "real" email address at any time. Simply log in to your Domains By Proxy account and click "My Settings." You may then modify your "real" email address by typing over the email address field and clicking "Save". You should also know that you may select one uniform email preference for all of your private domain names. Or, you may select different preferences for different domains. You may modify these preferences at any time. If you do not select an email handling preference, the default setting of "forward all email" will be used.

Yes. Simply log in to your Domains By Proxy account using your User ID and password. Click "My Domains", and then click the domain name and set your email preference.

When we receive mail or legal notices (via post or electronic) addressed to your domain name or in reference to your domain, you are notified through your customer account email address. Our email message identifies the sender of the correspondence and includes the sender's contact information. If the complaint was received through post, we forward it to you electronically. If you want to have the original forwarded through overnight courier or facsimile, there is an additional cost. If the complaint is received electronically, it is forwarded to you by email.

If you want to receive hard copies of correspondence, the charge is $0.25 per page plus any shipping charges.

Your registrar bills your credit card for the total shipping and handling charge, only after you have confirmed your request. You must select a shipping option, and the credit card transaction must be successful before we send the correspondence to you.

We do not bill you for our private registration services. Those fees are billed directly through your registrar. Domains By Proxy does bill you directly for forwarding fees associated with correspondence we ship and/or fax to you (as per your instructions).

Domains By Proxy accepts the following types of payment for its forwarding services:

• Visa
• Mastercard
• American Express
• Discover
• Checks
• PayPal

We do not accept cash, money orders, or other online payment services.

1. You can modify and update, as necessary, your private domain name's non-public contact information including the registrant, administrative, technical, and billing information. The non-public contact information is required to be valid and accurate at all times.

2. You can modify your customer information, including your User ID and password.

3. You can set your email preferences for your private domain name(s).

4. You can cancel private registration services for your domain name(s). Please note that canceling our private registration services will not cancel the domain name. There are no refunds when you cancel our private registration services.

To log in to your Domains By Proxy account, go to the Domains By Proxy home page at www.domainsbyproxy.com and click the My Account link.

If you forget your user name and/or password, go to the Domains By Proxy Web site and click "My Account." Once there, click the link "Forgot your password?" You then see a new screen which gives you three options. Select the option you want and follow the instructions. If you still have trouble logging in because of an out-of-date email address on the account, click the "Email Change Form" link to submit information required for our Account Services Department to assist you in updating your account email address.

To change your User ID and/or password at any time, log in to your Domains By Proxy account using your User ID and password and proceed as follows:

1. Click "My Settings".
2. For password changes, enter your current password. Then enter your new password, confirm it, and click "Save."
3. For User ID changes, type over the current User ID in the Customer Information field and click "Save."

To update your domain name's contact information (e.g., Registrant, Administrative, Technical, and Billing) at any time, log in to your Domains By Proxy account using your User ID and password, and then proceed as follows:

1. Click "My Domains" and select the domain name that has the contact information you want to modify.

2. Select the tab for the contact information you are modifying (e.g., Registrant, Administrative, Technical, or Billing).

3. Type over those fields you wish to modify and click "Save".

If you want to revert your domain name registration(s) to a "public" registration (cancel privacy), you may do so from within your Domains By Proxy account. Once you have logged in, click My Domains, then use the check box to select the domain for which you want to cancel Private Registration, click Continue, and follow the instructions to complete the process.

If you have multiple Domains By Proxy customer accounts, they can be merged together to make management easier for you.

To Merge Multiple Accounts

1. Ensure that the information on all accounts matches exactly.
2. Send an email message to support@domainsbyproxy.com or call Customer Service at 480-624-2599, and specify the accounts you wish to have merged. 

Customer Service is available 24 hours a day to help you with support requests.

There are absolutely no refunds of fees charged by your registrar on behalf of Domains By Proxy.

If you believe you have been billed incorrectly, please contact our Billing Department at 480-624-2566. Our Billing support personnel are available Monday through Friday, from 9:00 a.m. to 5:00 p.m. MST.

Your registrar and Domains By Proxy accounts are separate. Therefore, any change in your information will require an update through your registrar and through Domains By Proxy.

Modification of the nameservers associated with your privately registered domain name must be done through your registrar. You will need to log in to your customer account through your registrar to make changes to your name servers.

To transfer a privately-registered domain name away from a Domains By Proxy-affiliated Registrar you need to do the following:

1. Log in to your Domains By Proxy account and cancel the private registration service for the domain name you wish to transfer.
2. Log in to your customer account at your Registrar and unlock the domain name. You can then initiate the transfer process.

You can assign a domain name to a new registrant by logging in to your customer account at your registrar and initiating an "Account Change".

Your personal information will not be available in the Whois database for a domain name you have cancelled.

Domains By Proxy support representatives are available 24 hours a day, 7 days a week at 480-624-2599 or by email at support@domainsbyproxy.com.

For billing issues, you may speak with a billing representative Monday - Friday, 9:00 am - 5:00 pm (MST) by calling 480-624-2566 or contact by email at billing@domainsbyproxy.com.

If you have comments or questions about Domains By Proxy, please send an email to generalmanager@domainsbyproxy.com. You will receive a response within two (2) business days.

If you are receiving spam, viruses, or other harmful computer programs from a domain name held by Domains By Proxy, please contact the hosting provider and/or the registrar for immediate assistance. If the registrar and/or hosting provider is not responsive to your complaint, you can contact us by email at abuse@domainsbyproxy.com.

Domains By Proxy is committed to working with law enforcement to make the Internet a better place. We assist with formal and informal investigations whenever possible. For further information, please visit the following link:

http://domainsbyproxy.com/Lawenforcement.aspx.

The Domains by Proxy Privacy Policy prohibits the release of customer or account information without express permission from the customer, except when required by law, to conform to the edicts of the law, or to comply with legal process properly served on Domains by Proxy or one of its affiliates.

If you seek the identity or account information of a Domains By Proxy customer in connection with a civil or criminal legal matter, you must fax, mail, or serve Domains by Proxy with a valid subpoena. For further information, please visit the following link:

http://domainsbyproxy.com/popup/subpoenapolicies.aspx.